Recognise and avert phishing messages, phoney support calls and other scams

Utilize these tips to avoid scams and find out what to do if you receive suspicious emails, telephone calls or other messages.

If yous receive a suspicious email or SMS text bulletin that looks like information technology's supposed to be from Apple, please electronic mail it to reportphishing@apple.com.one

Phishing refers to fraudulent attempts to get personal information from you, usually by email. Simply scammers use any ways they tin to play a joke on you into sharing information or giving them money, including:

  • Fraudulent emails and other letters that look similar they're from legitimate companies, including Apple tree
  • Misleading pop-ups and ads that say your device has a security problem
  • Scam phone calls or voicemails that impersonate Apple Back up
  • Fake promotions that offer free products and prizes
  • Unwanted Agenda invitations and subscriptions

If you're suspicious near an unexpected bulletin, telephone call or asking for personal data or money, it'south safer to presume it'south a scam and contact that company directly if you need to. If yous're concerned about a security issue with your Apple device, yous can get assist from Apple tree.


If you believe that your Apple tree ID has been compromised, or if you may have entered your password or other personal info on a scam website, alter your Apple ID password immediately.

How to protect your Apple business relationship and devices

Here are some things yous tin do to avoid scams that target your Apple account and devices.

  • Never share personal information such as credit card numbers, unless you can verify the recipient is who they claim to exist.
  • Protect your Apple ID. Use two-gene authentication, e'er go on your contact information secure and upwardly to date, and never share your Apple ID countersign or verification codes with anyone. Apple tree never asks for this information to provide back up.
  • Never utilise Apple Gift Cards to make other kinds of payments.
  • Notice out how to place legitimate Apple tree emails about your App Store or iTunes Store purchases. If you ship or receive money with Apple Pay (The states only), care for information technology similar whatsoever other individual transaction.
  • Find out how to keep your Apple devices and data secure.
  • But download software from sources you can trust.
  • Don't follow links or open up or relieve attachments in suspicious or unsolicited messages.

How to study suspicious emails, messages and calls

  • If you receive a suspicious e-mail that looks similar information technology's supposed to exist from Apple tree, please forrad information technology to reportphishing@apple.com.1
  • To report a suspicious SMS text message that looks similar it'due south supposed to be from Apple, accept a screenshot of the bulletin and email the screenshot to reportphishing@apple tree.com.
  • To report spam or other suspicious emails that yous receive in your iCloud.com, me.com or mac.com Inbox, send them to corruption@icloud.com.
  • To report spam or other suspicious messages that you receive through Messages, tap Report Junk nether the message. You can likewise cake unwanted messages and calls.
  • Study scam phone calls to the Federal Trade Commission (United states of america merely) at reportfraud.ftc.gov or to your local law enforcement bureau.

More than information most phishing and other scams

Observe out how to place phishing letters, handle fraudulent phone calls and avert other online scams.

How to identify fraudulent emails and messages

Scammers attempt to copy email and text letters from legitimate companies to pull a fast one on you into giving them your personal information and passwords. These signs tin can help you identify phishing emails:

  • The sender's email address or phone number doesn't match the proper name of the company that it claims to be from.
  • The email address or phone number they used to contact y'all is different from the ane that yous gave that company.
  • A link in a message looks right, but the URL doesn't match the company's website.2
  • The message looks significantly different from other messages that you lot've received from the company.
  • The message requests personal information, such as a credit card number or account password.
  • The message is unsolicited and contains an attachment.

If you go a suspicious phone call or voicemail

Scammers use imitation Caller ID info to spoof telephone numbers of companies such as Apple and frequently claim that there's suspicious activity on your business relationship or device to get your attending. Or they may use flattery or threats to pressure you into giving them information, money and even Apple souvenir cards.

If you lot get an unsolicited or suspicious phone call from someone challenge to be from Apple or Apple Support, just hang up.

You can report scam phone calls to the Federal Trade Commission (US but) at reportfraud.ftc.gov or to your local law enforcement agency.

If yous see suspicious Agenda events

If you get an unwanted or suspicious calendar invitation in Mail or Calendar, you lot can report it as Junk in iCloud. If you may have unintentionally subscribed to a spam Calendar, yous tin delete information technology.

If your web browser displays annoying pop-ups

While browsing the web, if you see a popular-up or alert that offers you a free prize or warns you most security problems or viruses on your device, don't believe it. These types of popular-ups are commonly fraudulent advertisements, designed to trick you into downloading damaging software or giving the scammer personal data or money.

Don't phone call the number or follow the links to claim the prize or fix the trouble. Ignore the bulletin and simply navigate away from the folio or close the entire window or tab.

If you're prompted to download software

Use extreme caution if you download content from the Internet. Some downloads plant on the Internet may not comprise the software they claim to, or may contain software that yous didn't look or desire. This includes apps that ask to install configuration profiles that tin can and then control your device. If installed, unknown or unwanted software may become intrusive and abrasive and could even damage your Mac and steal your information.

To avoid unwanted, fake or malicious software, install software from the App Shop or get it direct from the developer's website. Notice out how to safely open software on your Mac or remove unwanted configuration profiles from your iPhone, iPad or iPod touch.

one. To report an SMS text bulletin, take a screenshot of the message and transport it via e-mail. If you forwards a message from Mail on your Mac, include the header information by selecting the message and choosing Forward As Attachment from the Message menu.

2. To confirm the destination of a link on your Mac, hover your arrow over the link to run into the URL. If you can't see the URL in the status bar in Safari, choose View > Bear witness Condition Bar. On your iOS device, you lot can touch and hold the link.

Information most products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibleness with regard to the selection, functioning or employ of third-party websites or products. Apple makes no representations regarding tertiary-party website accuracy or reliability. Contact the vendor for additional data.

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